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New Guidelines for Financial Institutions Serving LEP Customers

Three Factors to Consider When Searching for the Right Translation Provider

Different Ways to Communicate with the Deaf and Hard of Hearing

Interpreter Protocols and What They Mean: FAQ

P&C Insurance: Tips to Increase Efficiencies with Language Services

Why 8 of the Top 10 Health Insurers Choose Voiance

Translation Pricing: How it Works

What We’re Doing for our Clients and Workforce during COVID-19

Operational Transparency: An Essential Standard for Remote Interpretation

Voiance Certified to Provide Medical Device Translation

Data Security and Quality Standards for Remote Interpretation Providers

Industry Standards for Remote Interpreter Qualification and Vetting

Remote Interpretation Industry Standards: Transparent Pricing and Offerings

What Does It Take to be a Qualified, Professional Interpreter? (Part 2)

What Does It Take to be a Qualified, Professional Interpreter? (Part 1)

Industry Standards and Beyond: Translation Methods and Tools

Helping Agents Use Phone Interpretation Effectively (Part 2)

Industry Standards and Beyond: Essentials of Translator Vetting

Helping Your Agents Use Phone Interpretation Effectively (Part 1)

The Case for Human Translators in 2019

Translation Industry Standards: Qualifications Providers Should Hold

ICYMI: Overcoming Language Barriers in Employee Communication

Voiance: Texas DIR-Contracted Interpretation and Translation Solutions

What Makes Voiance the Choice of Top Health Insurers?

Voiance: Language Solutions for IT Customer Support

Phone Interpretation for the Pharmaceutical Industry | Why Voiance?

Metrics for Legal Operations Choosing a Translation Partner

What Manufacturers Should Consider When Choosing Translation Providers

Don’t Let Your Translation Provider Be the Weak Link in Cybersecurity

Working with the Deaf | Importance of Certified Trained Interpreters

How Voiance’s Phone Interpretation Can  Benefit BPOs

Are You Getting Your Money's Worth With Your Language Services Provider?

Why Translation and Localization For Video Game Development Matters

The Business Case for Supporting Non-English Speaking Customers In-Language

Voiance: Qualified Interpreters for State and Local Agencies

How Adapting to Changing Demographics Can Boost Business

Improve Your Contact Center's Metrics With Voiance

Which Country Offers the Best Customer Services?

What Makes Voiance Stand Out (And How That Benefits Your Business)

How Your Interpretation Provider May Be Compromising Your Operations

Comparing the Vocabularies of Native and Non-Native Speakers

Is Your Document Translation Process Straightforward and Secure?

Is Your Language Services Provider Hurting Customer Satisfaction?

How Long Should It Take Your Agents to Reach an Interpreter

Will Excelling at Multilingual Support Impact Contact Center Bottom Lines?

Why Switch to Voiance | A Resource For Contact Centers

Risk Factors For Vendor Overbilling | How Contact Centers Can Avoid It

Will Your Language Services Provider Survive Hurricane Season?

Three Tips For Using Bilingual Agents Effectively in Contact Centers

A Visual Case for Quality Multilingual Support for P&C Carriers

Multilingual Support Provider Reliability | Three Factors to Consider

Are Your Vendors Protecting Your Data? (And Why Should You Care?)

Five Characteristics of a Qualified, Professional Interpreter for Contact Centers

Agent Engagement | Three Ways to Boost Yours

How Voiance Improved Sarpy County PSAP's Interpretation Experience

How Non-English Calls Impact Average Handle Time - and Why it Matters

Boosting First Call Resolution with a Quality Language Services Partner

Improving Agent Experience by Improving Multilingual Support

Reducing Customer Friction | Contact Center Priorities 2018

Changing US Demographics: What US Companies Should Expect by 2060

Why Contact Centers Should Offer Self-Service in Multiple Languages

Four Ways Quality Multilingual Support Impacts PSAP Performance

Three Reasons Financial Institutions Should Translate Online Resources

Five Reasons For Insurance Carriers to Translate Web Resources (Pt 2)

Translate Self-Service Channels to Improve Revenue and Satisfaction

How Financial Institutions Benefit From Translating Online Resources

Five Reasons For Insurance Carriers to Translate Web Resources (Pt 1)

Why Property & Casualty Carriers Should Prioritize Language Access

Public Safety Priorities When Choosing Interpretation Services

How Multilingual Support Helps Contact Center Metrics for Financial Institutions

Three Ways Multilingual Support Can Boost Contact Center Metrics

How Comprehensive Multilingual Support Benefits P&C Insurance Carriers

Questions to Ask Multilingual Support Providers for Public Safety

Three Reasons Financial Institutions Should Prioritize Multilingual Support

Three Reasons Contact Center Leaders Should Prioritize Multilingual Support

How P&C Carriers Handle Non-English Calls - and What to Do Instead

HOW TO GET YOUR AGENTS OBSESSED WITH SERVICE (PT. 2) | WEBINAR Q&A

HOW TO GET YOUR AGENTS OBSESSED WITH SERVICE (PT. 1) | WEBINAR Q&A

4 Myths About Your Phone Interpretation Service

3 Tips for an Effective Telephonic Interpreting Service RFP

THE ONE NEED CUSTOMERS AREN’T TELLING YOU ABOUT

8 Paths to Better Phone Interpretation (Pt 2)

8 Paths to Better Phone Interpretation (Pt 1)

Blue Goldfish: Improve Customer Experience by Leveraging Tech - Pt. 2

Blue Goldfish: Improve Customer Experience by Leveraging Tech - Pt. 1

FIVE KEY PRINCIPLES TO PREVENT DATA THEFT

OVERCOMING LANGUAGE BARRIERS IN EMPLOYEE COMMUNICATION

Which Country Offers the Best Customer Service?

Voiance Parent Opens Large-Scale Interpreter Center in Tampa, FL

Avoiding Harmful Misunderstandings by Overcoming Language Barriers

LESSONS FROM THE LOYALTY FACTOR WITH DIANNE DURKIN

Voiance Parent Makes Inc 5000 List for 7th Consecutive Year

A BILINGUAL BRAIN IS AN EMPATHETIC ONE

Voiance Parent: Unified Pricing for Phone and Video Interpreting

WHY IS MY INTERPRETER TALKING IN THE THIRD PERSON (AND WHAT DOES IT MEAN)?

CyraCom Wins Multiple Stevie® Awards at 2015 American Business Awards

THE WHY AND HOW OF LANGUAGE PRESERVATION

DEAF EDUCATION IN AMERICA: A HISTORY

FIRES, FLOODS, AND FREEZING TEMPERATURES: VOIANCE’S DISASTER RECOVERY PLAN

VOIANCE HOSTS FIRST ANNUAL ASL-VRI COMMUNITY FORUM

VOCABULARY OF NATIVE AND NON-NATIVE SPEAKERS: THE LIFELONG PURSUIT OF LANGUAGE LEARNING

DRIVING LOYALTY AND REFERRALS | A STAN PHELPS WEBINAR

WILL THE WORLD EVENTUALLY ONLY HAVE ONE LANGUAGE?

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