Voiance Language Services Blog

If your PSAP uses interpretation services, are their operations tailored to target your top priorities?

Time-to-dispatch to non-English speaking complainants depends heavily on how quickly you can get an interpreter on the phone. That number – the total time from the moment your call taker [...]

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]