State and local agencies understand the need for language interpretation and document translation: They need to communicate with all residents, not just those who can read English and speak it fluently.
What makes Voiance the right choice for agencies in need of multilingual support?
1. A quick connection to interpreters for first responders
Voiance connects our government clients to US interpreters in seconds. Our experience providing interpretation services to hundreds of Public Safety Answering Points (PSAPs) and law enforcement agencies across the US means we understand the impact a delay in communication can have. Last year, our average connection time for these emergency calls came in under three seconds.
We strive to connect all clients quickly, but our Priority Queuing system puts public safety at the front of the line, auto-identifying calls from PSAPs and routing them to the first available interpreter.
2. Interpreters trained to deliver accurate information
Some interpretation services providers don’t train and certify their interpreters to handle emergency calls. Interpreter errors relaying scenarios, symptoms, and locations have delayed response times and led to injuries, deaths, and lawsuits that may have been avoidable with adequate interpreter training.
One reason: it’s unlawful for a US company to train independent contractors, and many Voiance competitors rely on them exclusively. Others provide web-based training only, verifying that their interpreters clicked through the training slides, but not that they learned anything.
Calls to Voiance are handled in large-scale US-based contact centers where we provide employee interpreters with 120 hours of on-site, in-person, interactive classroom training, ending in oral and written testing and certification. Our dedicated 9-1-1 training module includes:
- Basics of Emergency Police Dispatch
- Obtaining emergency location fast
- Interpreting pre-arrival instructions such as CPR
- Matching dispatcher’s urgency and tone
- Speaking with children
- Basic law enforcement vocabulary
3. Reliability in the face of disasters
Events like inclement weather, natural disasters, and acts of terrorism can increase call volumes to state and local agencies, so it’s essential that your interpretation provider doesn’t lose connectivity in the crisis.
At Voiance, our investment in reliable, redundant US infrastructure helps us remain operational during emergency scenarios. During 2017’s Hurricane Harvey, extreme flooding dramatically increased the need for first responders while simultaneously shutting down our Houston contact center. Because Houston is one of seven large-scale contact centers we’ve established across the US, we were able to continue aiding state and local agencies with their initial response.
Voiance Language Consultant Frank Lara is your partner to help best address your agency's language service needs. For your convenience, we have linked our RFP guide below, along with additional contact information.