Voiance Language Services Blog

Interpreting is a well-established profession with many protocols and standards. These protocols might seem a little perplexing or startling for those who may have never used an interpreter [...]

Working in the business world or for a government agency generally requires education, certification, and vetting to ensure trustworthiness. The reason is obvious: providing services often [...]

We've written before about the need for quality multilingual support in the contact centers operated by property and casualty insurance carriers. "Quality" is key: the solution selected [...]

In September 2016, the Sarpy Consolidated Emergency Communications Center, which serves all of Sarpy County Nebraska, made the switch Voiance for multilingual support after receiving a [...]

Customer Think, a “global online community of business leaders striving to create profitable customer-centric enterprises,” recently published a list of contact center metrics that matter [...]

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.