Voiance Language Services Blog

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]

Customer Think, a “global online community of business leaders striving to create profitable customer-centric enterprises,” recently published a list of contact center metrics that matter [...]

Is your contact center equipping non-English speaking customers to help themselves?

In a recent blog, we outlined several tips to improve your staff’s phone interpretation experience.

How do you know if your staff uses your multilingual support program effectively?