There are third-party expenses for running any business, such as telecom, electricity, and language services. But that doesn’t mean that you should consider these vendors as just another [...]
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Does your contact center offer interpreters to non-English speaking callers? Most do, and for good reason – one in five US residents today speaks a language other than English at home, and [...]
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Are you confident your contact center is paying vendors only what you owe? Large contact centers tend to outsource processes (including multilingual support) to outside vendors. It's [...]
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