Will Your Language Services Provider Survive Hurricane Season?

Jul 10, 2018


The National Oceanic & Atmospheric Association (NOAA) predicted that the current Atlantic hurricane season that started June 1 might be above normal.


Recently, a major language services provider suffered a day-long outage as a result of a hurricane impacting critical (offshore) infrastructure. Clients had no way to communicate with their customers or patients, and this provider did not seem to have built redundancy into its network. 

Does your language service provider have the infrastructure to stay online during an emergency?

With several language service providers operating offshore contact centers, it's more important than ever to know if a company has a reliable source of interpreters and service connection. Does your provider consistently stay online, even when disaster strikes?

What will your language service provider do if its locations are hit by a hurricane?
If your provider has difficulty connecting to interpreters because of a natural disaster, it affects your organization's ability to communicate with your limited-English speaking community when you need it most.

Voiance's parent company, CyraCom, has built an extensive network of large-scale contact centers within the continental US - geographically diverse and capable of handling several times its regular call volume in an emergency.  Should hurricanes hit any of our locations this season, we will be able to seamlessly shift the call flow to our other centers for uninterrupted coverage. Center map

Learn more about how Voiance has prepared for natural disasters here.

Topics: Advice and Improvement, Interpretation, Language Services, Over-the-Phone Interpretation, phone interpretation, PSAP Performance, multilingual support, privacy, security

Written by Regina Wetzel

An experienced researcher, writer, and editor on language services-related topics, specializing in how language works and translation services.