Improving Agent Experience by Improving Multilingual Support | Contact Center Priorities 2018

Improving their agents’ work experience is a goal for many contact center leaders heading into 2018.
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Reducing Customer Friction | Contact Center Priorities 2018

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.
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Three Reasons Property & Casualty Carriers Should Prioritize Multilingual Support

During my time in the leadership program of a top-five property and casualty carrier, I was surprised to learn that we hadn't developed an effective, comprehensive strategy to [...]
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Three PSAP and Public Safety Priorities to Consider When Choosing Interpretation Services

If your PSAP uses interpretation services, are their operations tailored to target your top priorities?
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Three Critical Contact Center Metrics for Financial Institutions and How Comprehensive Multilingual Support Can Help

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Three Critical Contact Center Metrics and How Comprehensive Multilingual Support Can Help

Prior to joining the team at Voiance, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance [...]
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Three Ways Comprehensive Multilingual Support can Benefit Property & Casualty Insurance Carriers

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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Three Key Questions to Ask About Comprehensive Multilingual Support for PSAPs and Public Safety

Time-to-dispatch to non-English speaking complainants depends heavily on how quickly you can get an interpreter on the phone. That number – the total time from the moment your call taker [...]
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Three Reasons Financial Institutions Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Three Reasons Contact Center Leaders Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance clients. [...]
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