Three Ways Property & Casualty Carriers Handle Non-English Calls - and What to Do Instead

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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HOW TO GET YOUR AGENTS OBSESSED WITH SERVICE (PT. 2) | WEBINAR Q&A

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]
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HOW TO GET YOUR AGENTS OBSESSED WITH SERVICE (PT. 1) | WEBINAR Q&A

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]
Read More