Voiance Language Services Blog

Prior to joining the team at Voiance, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance [...]

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]

Time-to-dispatch to non-English speaking complainants depends heavily on how quickly you can get an interpreter on the phone. That number – the total time from the moment your call taker [...]

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]

Prior to joining Voiance's team, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance clients. [...]

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]