Are Your Vendors Protecting Your Data? (And Why Should You Care?)

In 2017, US consumers and corporations learned that: A major credit bureau was hit with a cyberattack that compromised names, addresses, and Social Security numbers of 145 million people A [...]
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Five Characteristics of a Qualified, Professional Interpreter for Contact Centers

  With 65 million US residents speaking a language other than English at home, many forward-thinking contact center leaders have recognized their need for multilingual support – that is, [...]
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Boosting First Call Resolution with a Quality Language Services Partner

Customer Think, a “global online community of business leaders striving to create profitable customer-centric enterprises,” recently published a list of contact center metrics that matter [...]
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Improving Agent Experience by Improving Multilingual Support

Improving their agents’ work experience is a goal for many contact center leaders heading into 2018.
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Reducing Customer Friction | Contact Center Priorities 2018

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.
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4 Myths About Your Phone Interpretation Service

When researching a new phone interpretation service to complement your multilingual support program, you might have difficulty distinguishing service providers from one another. Many make [...]
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THE ONE NEED CUSTOMERS AREN’T TELLING YOU ABOUT

Customer service reps are problem solvers. The good ones do it instinctively. A customer contacts them with an issue and the rep quickly jumps into action to fix it.
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8 Paths to Better Phone Interpretation (Pt 2)

In a recent blog, we outlined several tips to improve your staff’s phone interpretation experience.
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8 Paths to Better Phone Interpretation (Pt 1)

How do you know if your staff uses your multilingual support program effectively?
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Blue Goldfish: Improve Customer Experience by Leveraging Tech - Pt. 2

Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the second post in a two part series discussing lessons from that [...]
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