8 Paths to Better Phone Interpretation (Pt 1)

How do you know if your staff uses your multilingual support program effectively?
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BLUE GOLDFISH: IMPROVING CUSTOMER EXPERIENCE BY LEVERAGING TECHNOLOGY, DATA AND ANALYTICS – PART II

Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the second post in a two part series discussing lessons from that [...]
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BLUE GOLDFISH: IMPROVING CUSTOMER EXPERIENCE BY LEVERAGING TECHNOLOGY, DATA AND ANALYTICS – PART I

Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the first post in a two part series discussing lessons from that webinar.
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OVERCOMING LANGUAGE BARRIERS IN EMPLOYEE COMMUNICATION

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THREE QUICK TIPS TO AVOID HARMFUL MISUNDERSTANDINGS: OVERCOMING THE LANGUAGE BARRIER

The contact center agent tried to suppress a laugh.
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GOLDEN GOLDFISH: 9 KEYS TO DRIVING LOYALTY AND REFERRALS- A VOIANCE WEBINAR WITH STAN PHELPS

Voiance recently sponsored a webinar with author Stan Phelps focusing on his latest and final book in his Goldfish Trilogy, What’s your Golden Goldfish?
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