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Blue Goldfish: Improve Customer Experience by Leveraging Tech - Pt. 1

Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the first post in a two part series discussing lessons from that webinar.
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OVERCOMING LANGUAGE BARRIERS IN EMPLOYEE COMMUNICATION

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Avoiding Harmful Misunderstandings by Overcoming Language Barriers

The contact center agent tried to suppress a laugh.
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DRIVING LOYALTY AND REFERRALS | A STAN PHELPS WEBINAR

Voiance recently sponsored a webinar with author Stan Phelps focusing on his latest and final book in his Goldfish Trilogy, What’s your Golden Goldfish?
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