Customer service reps are problem solvers. The good ones do it instinctively. A customer contacts them with an issue and the rep quickly jumps into action to fix it.
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In a recent blog, we outlined several tips to improve your staff’s phone interpretation experience.
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How do you know if your staff uses your multilingual support program effectively?
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Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the second post in a two part series discussing lessons from that [...]
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Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the first post in a two part series discussing lessons from that webinar.
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The average US corporate data breach in 2015 cost $6.5 million and put over 28,000 customer records at risk, according to IBM’s 2015 Cost of Data Breach Study.
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Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Jeff is a customer service expert with more than 20 [...]
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Tampa, FL – CyraCom, Voiance’s parent company and the leading provider of unified Phone and Video language interpretation services, has opened its seventh large-scale interpreter contact [...]
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The contact center agent tried to suppress a laugh.
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