When researching a new phone interpretation service to complement your multilingual support program, you might have difficulty distinguishing service providers from one another. Many make [...]
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Customer service reps are problem solvers. The good ones do it instinctively. A customer contacts them with an issue and the rep quickly jumps into action to fix it.
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In a recent blog, we outlined several tips to improve your staff’s phone interpretation experience.
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How do you know if your staff uses your multilingual support program effectively?
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Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the second post in a two part series discussing lessons from that [...]
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Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the first post in a two part series discussing lessons from that webinar.
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The average US corporate data breach in 2015 cost $6.5 million and put over 28,000 customer records at risk, according to IBM’s 2015 Cost of Data Breach Study.
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Most of us are all too aware of the drastic climate changes that have recently affected parts of the US: the devastating wildfires that periodically threaten California, and the [...]
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November 1, 2014 marked the first ASL-VRI community forum held at Voiance’s Tucson Airport Center. It was a wonderful event that gave the Deaf and Hard of Hearing community in Tucson the [...]
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