CyraCom, LLC

Blogs filed under the CyraCom, LLC authorship are either collaborative efforts or originally authored by team members who are no longer with the company.

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4 Myths About Your Phone Interpretation Service

When researching a new phone interpretation service to complement your multilingual support program, you might have difficulty distinguishing service providers from one another. Many make [...]
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3 Tips for an Effective Telephonic Interpreting Service RFP

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THE ONE NEED CUSTOMERS AREN’T TELLING YOU ABOUT

Customer service reps are problem solvers. The good ones do it instinctively. A customer contacts them with an issue and the rep quickly jumps into action to fix it.
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8 Paths to Better Phone Interpretation (Pt 2)

In a recent blog, we outlined several tips to improve your staff’s phone interpretation experience.
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8 Paths to Better Phone Interpretation (Pt 1)

How do you know if your staff uses your multilingual support program effectively?
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Blue Goldfish: Improve Customer Experience by Leveraging Tech - Pt. 2

Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the second post in a two part series discussing lessons from that [...]
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Blue Goldfish: Improve Customer Experience by Leveraging Tech - Pt. 1

Author and Forbes contributor Stan Phelps recently partnered with Voiance to host The Blue Goldfish webinar. This is the first post in a two part series discussing lessons from that webinar.
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FIVE KEY PRINCIPLES TO PREVENT DATA THEFT

The average US corporate data breach in 2015 cost $6.5 million and put over 28,000 customer records at risk, according to IBM’s 2015 Cost of Data Breach Study.
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FIRES, FLOODS, AND FREEZING TEMPERATURES: VOIANCE’S DISASTER RECOVERY PLAN

Most of us are all too aware of the drastic climate changes that have recently affected parts of the US: the devastating wildfires that periodically threaten California, and the [...]
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VOIANCE HOSTS FIRST ANNUAL ASL-VRI COMMUNITY FORUM

November 1, 2014 marked the first ASL-VRI community forum held at Voiance’s Tucson Airport Center. It was a wonderful event that gave the Deaf and Hard of Hearing community in Tucson the [...]
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