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What Makes Voiance Stand Out (And How That Benefits Your Business)

Service providers are legally obligated to protect their clients’ data. This extends to choosing which language services provider that they use, since interpreters participate in [...]
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How Long Should It Take Your Agents to Reach an Interpreter

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]
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Will Your Language Services Provider Survive Hurricane Season?

The National Oceanic & Atmospheric Association (NOAA) predicted that the current Atlantic hurricane season that started June 1 might be above normal.
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Reducing Customer Friction | Contact Center Priorities 2018

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.
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Why Property & Casualty Carriers Should Prioritize Language Access

During my time in the leadership program of a top-five property and casualty carrier, I was surprised to learn that we hadn't developed an effective, comprehensive strategy to handle [...]
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How Multilingual Support Helps Contact Center Metrics for Financial Institutions

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Three Ways Multilingual Support Can Boost Contact Center Metrics

Prior to joining the team at Voiance, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance [...]
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How Comprehensive Multilingual Support Benefits P&C Insurance Carriers

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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Three Reasons Financial Institutions Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Three Reasons Contact Center Leaders Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance clients. [...]
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