Voiance Language Services Blog

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.

US demographics - both in terms of racial and linguistic makeup - will shift significantly over the next forty years in ways that impact virtually every seller of goods and services to the [...]

If your PSAP uses interpretation services, are their operations tailored to target your top priorities?

Time-to-dispatch to non-English speaking complainants depends heavily on how quickly you can get an interpreter on the phone. That number – the total time from the moment your call taker [...]

When researching a new phone interpretation service to complement your multilingual support program, you might have difficulty distinguishing service providers from one another. Many make [...]