Voiance Language Services Blog

In 2016, Voiance collaborated with author and customer service speaker Jeff Toister. Jeff is the president of Toister Performance Solutions, Inc. and the author of Service Failure: The Real [...]

Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Jeff is a customer service expert with more than 20 [...]

The contact center agent tried to suppress a laugh.