Jeff Toister

Customer service expert and experienced author and presenter.

Recent Posts

Categories

ICYMI: Overcoming Language Barriers in Employee Communication

In 2016, Voiance collaborated with author and customer service speaker Jeff Toister. Jeff is the president of Toister Performance Solutions, Inc. and the author of Service Failure: The Real [...]
Read More

Which Country Offers the Best Customer Services?

Read More

OVERCOMING LANGUAGE BARRIERS IN EMPLOYEE COMMUNICATION

Read More

Which Country Offers the Best Customer Service?

Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Jeff is a customer service expert with more than 20 [...]
Read More

Avoiding Harmful Misunderstandings by Overcoming Language Barriers

The contact center agent tried to suppress a laugh.
Read More