Reducing Customer Friction | Contact Center Priorities 2018

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.
Read More

Why Contact Centers Should Offer Self-Service in Multiple Languages

We recently wrote about the ways in which contact centers that commit to making online resources and self-service channels available to non-English speaking customers may reap both [...]
Read More

Four Ways Quality Multilingual Support Impacts PSAP Performance

Is your language service provider just a vendor, or does it act as a partner to your PSAP’s success?
Read More

Three Reasons Financial Institutions Should Translate Online Resources

Our last post for financial institutions focused on the potential revenue and customer satisfaction advantages available to banks and credit unions that invest in making their online [...]
Read More

Five Reasons For Insurance Carriers to Translate Web Resources (Pt 2)

In our last post, we discussed the ways in which translating online resources into commonly-spoken non-English languages may help insurance carriers increase their online sales and revenue, [...]
Read More

Translate Self-Service Channels to Improve Revenue and Satisfaction

Is your contact center equipping non-English speaking customers to help themselves?
Read More

How Financial Institutions Benefit From Translating Online Resources

Are your self-service channels available in the non-English languages your customers prefer?  According to the latest US census, 1 in 10 US residents speaking English “less than very well,” [...]
Read More

Why Property & Casualty Carriers Should Prioritize Language Access

During my time in the leadership program of a top-five property and casualty carrier, I was surprised to learn that we hadn't developed an effective, comprehensive strategy to [...]
Read More

Public Safety Priorities When Choosing Interpretation Services

If your PSAP uses interpretation services, are their operations tailored to target your top priorities?
Read More

How Multilingual Support Helps Contact Center Metrics for Financial Institutions

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
Read More