Five Reasons For Insurance Carriers to Translate Web Resources (Pt 2)

In our last post, we discussed the ways in which translating online resources into commonly-spoken non-English languages may help insurance carriers increase their online sales and revenue, [...]
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How Translating Self-Service Channels Can Improve Contact Center Revenue and Customer Satisfaction

Is your contact center equipping non-English speaking customers to help themselves?
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Two Ways Financial Institutions Can Benefit From Translating Online Resources

Are your self-service channels available in the non-English languages your customers prefer?  According to the latest US census, 1 in 10 US residents speaking English “less than very well,” [...]
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Three Reasons Property & Casualty Carriers Should Prioritize Multilingual Support

During my time in the leadership program of a top-five property and casualty carrier, I was surprised to learn that we hadn't developed an effective, comprehensive strategy to [...]
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Three PSAP and Public Safety Priorities to Consider When Choosing Interpretation Services

If your PSAP uses interpretation services, are their operations tailored to target your top priorities?
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Three Critical Contact Center Metrics for Financial Institutions and How Comprehensive Multilingual Support Can Help

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Three Critical Contact Center Metrics and How Comprehensive Multilingual Support Can Help

Prior to joining the team at Voiance, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance [...]
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Three Ways Comprehensive Multilingual Support can Benefit Property & Casualty Insurance Carriers

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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Three Key Questions to Ask About Comprehensive Multilingual Support for PSAPs and Public Safety

Time-to-dispatch to non-English speaking complainants depends heavily on how quickly you can get an interpreter on the phone. That number – the total time from the moment your call taker [...]
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Three Reasons Financial Institutions Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
Read More