Improve Your Contact Center's Metrics With Voiance

With 2018 coming to an end, it's time to evaluate your contact center’s metrics We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language [...]
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Comparing Customer Service: Which Country Takes the Best Care of Its Customers

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What Makes Voiance Stand Out (And How That Benefits Your Business)

Service providers are legally obligated to protect their clients’ data. This extends to choosing which language services provider that they use, since interpreters participate in [...]
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How Your Language Services Provider May Be Compromising Your Operations (and How to Fix It)

Does your contact center offer interpreters to non-English speaking callers? Most do, and for good reason – one in five US residents today speaks a language other than English at home, and [...]
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The Lifelong Pursuit of Language Learning: How The Vocabularies of Native and Non-Native Speakers Compare

In 2014, Voiance published a blog post focused on the challenge of learning English as an immigrant to the United States. Our goal was to highlight the work that non-native English speakers [...]
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Is Your Document Translation Process Straightforward and Secure?

As an organization that services non-English-speaking customers, you need your marketing brochures, contracts, notification letters, and websites translated accurately, securely, and [...]
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Is Your Language Services Provider Helping or Hurting Customer Satisfaction Scores?

Could your choice of language services provider damage your customer satisfaction scores?
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How Long Should It Take Your Agents to Reach an Interpreter

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]
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Will Excelling at Multilingual Support Impact Contact Center Bottom Lines?

From Voiance's ICMI Whitepaper: "Research shows that the United States is one of the most linguistically diverse countries in the world with 80% of foreign-born Americans speaking a [...]
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"Why Switch to Voiance?" A Resource For Contact Centers Considering a Change in Multilingual Support

“What’s it like to switch to Voiance?”
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