Voiance’s parent company, CyraCom, has introduced unified per-minute pricing for telephonic and video interpreting, reflecting the increasing popularity of video-based communication. Clients can access interpreters via their preferred modality, confident that they will pay the same per-minute rate for Phone or Video Interpretation.
“Our Phone and Video Interpretation services both route to interpreters within our large-scale contact centers through an integrated communications platform,” CyraCom Chairman and CEO Jeremy Woan explained. “If consumers are using video chat nearly as much as voice, with the distinction mostly a matter of preference, why treat interpretation services differently? Our pricing therefore reflects our unified solution.”
Video Interpretation, or Video Remote Interpretation (VRI), is an increasingly popular modality of interpretation that combines many of the benefits of on-site and telephonic interpreting. Healthcare providers use CyraCom’s mobile app or web portal to access on-demand video interpreters in 26 languages, including American Sign Language.
Many PCs or mobile devices can access CyraCom’s video solution. This versatility enables healthcare providers to begin using CyraCom Video Interpretation without making additional capital purchases or paying software licensing fees.
“We are always looking for ways to help our clients improve their language service programs,” said Austin Wade, CyraCom’s Vice President of Client Satisfaction. “In an environment where hospitals are increasingly sensitive to patient satisfaction and budgets, we believe our unified video solution is another tool that can help language service programs demonstrate their value.”
About Voiance’s Parent Company,
CyraCom International, Inc., a Delaware corporation, is the leading provider of language interpreting services to healthcare, business, and government organizations. Whether in-person or via phone, video, mobile app, or written text, CyraCom bridges communication gaps for organizations that need rapid access to language assistance. The Company supports hundreds of languages and operates 24/7. CyraCom impacts the lives of millions by connecting those with limited English proficiency to essential services – healthcare, 9-1-1, finance, and more – in a language of their choice.
CyraCom’s interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA-compliant and located in the continental US. Most other providers primarily use at-home or offshore interpreters.
The Company’s dedicated onboarding staff ensure a seamless transition to CyraCom from other language service companies: managing training, IT, and other requirements for hundreds of new clients annually.