What We’re Doing for our Clients and Workforce during COVID-19

Apr 2, 2020

covid voiance

This is a difficult time for all of us, and we wanted to check in and let you all know what we’re doing to help. It has always been our mission to provide quality language services to essential services—like first responders and other essential businesses—that make up the foundation of our society. We appreciate everything that your organizations are doing, and we hope we can support your efforts in any way that we can during this difficult time.

Interpretation and translation for essential services like first responders and other essential businesses are more critical than ever. We know that essential businesses will rely heavily on our services in order to communicate with their diverse customers as COVID-19 infections increase across the US. That’s why we have implemented our Disaster Recovery Plan to maintain our business and service levels, and we will continue to hire and train more interpreters while following CDC guidelines and working with state public health officials.

Available Resources for the COVID-19 Outbreak

We are committed to partnering with you, and have developed language access resources specifically for the communities you serve.

On our COVID response page, you’ll find:

  • Translated posters to display at hospital entrances
  • Care instructions to educate non-English-speaking communities about the virus
  • A captioned ASL video for your Deaf and Hard of Hearing communities
  • Instructions on how to add voice interpreters to telehealth calls. We’ve added integrations for Zoom, Webex Teams, Webex Meetings, Skype for Business, and are working to add other providers as well.

We will update our COVID-19 page as we continue to produce additional, free-of-charge resources. Clients and non-clients are both welcome to use these resources. 

Additionally, our Translation & Localization Team continues to quickly complete projects, and are standing by to help translate the materials your facility needs. We recognize that time is of the essence during this pandemic, so we’ve rearranged our T&L team’s schedule in order to provide full coverage over weekends for the coming weeks. Please email them at translation@voiance.com.

How We’re Protecting our Workforce

Even though we are an essential service and thus exempt from many states' stay-at-home orders, we are prioritizing our workforce’s safety and health. We have started de-densifying our centers by transitioning a portion of our employees to temporary remote operations so that they can remain employed during this economic upheaval. IT, Operations, and interpreter supervisors are closely monitoring the changeover, and we do not anticipate any large deviations from our service levels or interpretation quality standards while this temporary change is in effect

we have bolstered our already robust cleaning, health, and wellness procedures, including multiple rounds of electrostatic disinfecting. Additionally, we have added paid time off and paid sick time exceptions for employees who feel sick, have sick family members, are taking precautions, or are making child care arrangements while schools are closed.

We’re Here for You

For clients: Please reach out to your account manager or client services if you need any assistance or support.

New to Voiance? If you’re interested in finding out how we can better support you during this time, please contact us at getstarted@voiance.com.

Written by Regina Wetzel

An experienced researcher, writer, and editor on language services-related topics, specializing in how language works and translation services.