Voiance: Texas DIR-Contracted Interpretation and Translation Solutions

Government agencies in Texas understand the need for language interpretation and document translation as part of their day-to-day operations. After all, they serve and communicate with all Texans, including those who aren't able to read English or speak it fluently.

What makes Voiance the right choice for Texas agencies looking for multilingual support to aid these non-English speaking residents?

1. Voiance's existing contract with the state makes it easy for Texas agencies to get started

We've signed a contract with the state of Texas (through the Department of Information Resources) to provide the language access solutions your agency needs at a competitive price. That means government entities in Texas can sign up with Voiance today. No RFP process, no haggling over rates - just sign up and gain access to services like:

- Over the Phone Interpretation (OPI)

- Video Remote Interpretation (VRI)

- Written Translation and Localization (T&L)

2. Voiance's Texas DIR contract provides quick connection times and reliable, redundant infrastructure

Voiance (through parent company CyraCom International) connects clients to US interpreters via phone or video chat in seconds. We understand the impact a delay in communication can have, as we provide interpretation services to 1,150 emergency communication centers nationwide. Their average connection time: six seconds.

Our investment in reliable, redundant US infrastructure helps our interpreters remain operational during emergency scenarios. During 2017’s Hurricane Harvey, extreme flooding dramatically increased the need for first responders while simultaneously shutting down our Houston contact center. Because Houston is one of seven large-scale contact centers we’ve established across the US, first responders continued to connect to our interpreters uninterrupted.

3. Voiance has proven itself in handling critical incidents in the past decade

In addition to Hurricane Harvey, our interpreters have aided federal, state, and local agencies in handling disasters like Katrina and Sandy, as well as wildfires, tropical storms, and issues involving border enforcement and civil unrest. We have provided services to the Department of Defense, FEMA, and the Department of Homeland Security. We also provided multilingual support for the Affordable Care Act’s initial rollout.