COMPARING CUSTOMER SERVICE: WHICH COUNTRY TAKES THE BEST CARE OF ITS CUSTOMERS?

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WHAT MAKES VOIANCE STAND OUT (AND HOW THAT BENEFITS YOUR BUSINESS)

Service providers are legally obligated to protect their clients’ data. This extends to choosing which language services provider that they use, since interpreters participate in [...]
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The Lifelong Pursuit of Language Learning: How The Vocabularies of Native and Non-Native Speakers Compare

In 2014, Voiance published a blog post focused on the challenge of learning English as an immigrant to the United States. Our goal was to highlight the work that non-native English speakers [...]
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HOW LONG SHOULD IT TAKE YOUR AGENTS TO REACH AN INTERPRETER?

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]
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Reducing Customer Friction | Contact Center Priorities 2018

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.
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Changing US Demographics: What US Companies Should Expect by 2060

US demographics - both in terms of racial and linguistic makeup - will shift significantly over the next forty years in ways that impact virtually every seller of goods and services to the [...]
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