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Voiance: Qualified Interpreters for State and Local Agencies

State and local agencies understand the need for language interpretation and document translation: They need to communicate with all residents, not just those who can read English and speak [...]
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Improve Your Contact Center's Metrics With Voiance

We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language services would be a great addition to your contact center initiatives to improve [...]
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What Makes Voiance Stand Out (And How That Benefits Your Business)

Service providers are legally obligated to protect their clients’ data. This extends to choosing which language services provider that they use, since interpreters participate in [...]
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How Your Interpretation Provider May Be Compromising Your Operations

Does your contact center offer interpreters to non-English speaking callers? Most do, and for good reason – one in five US residents today speaks a language other than English at home, and [...]
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Is Your Language Services Provider Hurting Customer Satisfaction?

Could your choice of language services provider damage your customer satisfaction scores?
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How Long Should It Take Your Agents to Reach an Interpreter

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]
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Will Excelling at Multilingual Support Impact Contact Center Bottom Lines?

From Voiance's ICMI Whitepaper: "Research shows that the United States is one of the most linguistically diverse countries in the world with 80% of foreign-born Americans speaking a [...]
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Why Switch to Voiance | A Resource For Contact Centers

“What’s it like to switch to Voiance?”
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