Voiance: Quick Connections to Qualified Interpreters for State and Local Agencies

State and local agencies understand the need for language interpretation and document translation: They need to communicate with all residents, not just those who can read English and speak [...]
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HOW ADAPTING TO CHANGING DEMOGRAPHICS CAN BOOST BUSINESS

  Does your business provide multilingual support?
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IMPROVE YOUR CONTACT CENTER'S METRICS WITH VOIANCE

With 2018 coming to an end, it's time to evaluate your contact center’s metrics We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language [...]
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How Your Language Services Provider May Be Compromising Your Operations (and How to Fix It)

Does your contact center offer interpreters to non-English speaking callers? Most do, and for good reason – one in five US residents today speaks a language other than English at home, and [...]
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The Lifelong Pursuit of Language Learning: How The Vocabularies of Native and Non-Native Speakers Compare

In 2014, Voiance published a blog post focused on the challenge of learning English as an immigrant to the United States. Our goal was to highlight the work that non-native English speakers [...]
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IS YOUR LANGUAGE SERVICES PROVIDER HELPING OR HURTING CUSTOMER SATISFACTION SCORES?

Could your choice of language services provider damage your customer satisfaction scores?
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HOW LONG SHOULD IT TAKE YOUR AGENTS TO REACH AN INTERPRETER?

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]
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It's Hurricane Season | Can Your Language Services Provider Survive the Storm?

The National Oceanic & Atmospheric Association (NOAA) predicted that the current Atlantic hurricane season that started June 1 might be above normal.
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A Visual Case for Quality Multilingual Support for P&C Carriers

We've written before about the need for quality multilingual support in the contact centers operated by property and casualty insurance carriers. "Quality" is key: the solution selected [...]
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How Reliable is Your Multilingual Support Provider? Three Factors to Consider

Inefficient call routing, natural disasters, and other outages could prevent access to interpreters at critical moments. What would you do if your current multilingual support provider [...]
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