Three Ways Property & Casualty Carriers Handle Non-English Calls - and What to Do Instead

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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4 Myths About Your Phone Interpretation Service

When researching a new phone interpretation service to complement your multilingual support program, you might have difficulty distinguishing service providers from one another. Many make [...]
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8 Paths to Better Phone Interpretation (Pt 2)

In a recent blog, we outlined several tips to improve your staff’s phone interpretation experience.
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8 Paths to Better Phone Interpretation (Pt 1)

How do you know if your staff uses your multilingual support program effectively?
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