It's Hurricane Season | Can Your Language Services Provider Survive the Storm?

The National Oceanic & Atmospheric Association (NOAA) predicted that the current Atlantic hurricane season that started June 1 might be above normal.
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Reducing Customer Friction | Contact Center Priorities 2018

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.
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Three Reasons Property & Casualty Carriers Should Prioritize Multilingual Support

During my time in the leadership program of a top-five property and casualty carrier, I was surprised to learn that we hadn't developed an effective, comprehensive strategy to [...]
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Three Critical Contact Center Metrics for Financial Institutions and How Comprehensive Multilingual Support Can Help

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Three Critical Contact Center Metrics and How Comprehensive Multilingual Support Can Help

Prior to joining the team at Voiance, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance [...]
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Three Ways Comprehensive Multilingual Support can Benefit Property & Casualty Insurance Carriers

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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Three Reasons Financial Institutions Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Three Reasons Contact Center Leaders Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance clients. [...]
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Three Ways Property & Casualty Carriers Handle Non-English Calls - and What to Do Instead

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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4 Myths About Your Phone Interpretation Service

When researching a new phone interpretation service to complement your multilingual support program, you might have difficulty distinguishing service providers from one another. Many make [...]
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