Three PSAP and Public Safety Priorities to Consider When Choosing Interpretation Services

If your PSAP uses interpretation services, are their operations tailored to target your top priorities?
Read More

Three Key Questions to Ask About Comprehensive Multilingual Support for PSAPs and Public Safety

Time-to-dispatch to non-English speaking complainants depends heavily on how quickly you can get an interpreter on the phone. That number – the total time from the moment your call taker [...]
Read More

HOW TO GET YOUR AGENTS OBSESSED WITH SERVICE (PT. 2) | WEBINAR Q&A

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]
Read More

HOW TO GET YOUR AGENTS OBSESSED WITH SERVICE (PT. 1) | WEBINAR Q&A

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]
Read More