“Para Español, oprima dos.” With 1 in 10 US residents speaking English “less than very well,” and demographic trends predicting a more multilingual population in the future, most US [...]
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During my time in the leadership program of a top-five property and casualty carrier, I was surprised to learn that we hadn't developed an effective, comprehensive strategy to handle [...]
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Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Prior to joining the team at Voiance, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance [...]
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Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Prior to joining Voiance's team, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance clients. [...]
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Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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How many words would you say you knew? 10,000? 30,000? All 45,000 words of the English language? How many more would you say you knew than a non-native speaker who has studied English for [...]
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As more and more languages become extinct every year – an estimated 20 languages per year – the question of a universal language becomes inevitable. Will the world someday – sooner rather [...]
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