Three Critical Contact Center Metrics and How Comprehensive Multilingual Support Can Help

Prior to joining the team at Voiance, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance [...]
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Three Ways Comprehensive Multilingual Support can Benefit Property & Casualty Insurance Carriers

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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Three Reasons Financial Institutions Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years working at a large-scale US contact center, similar to those that provide customer support for the nation's largest financial [...]
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Three Reasons Contact Center Leaders Should Prioritize Multilingual Support

Prior to joining Voiance's team, I spent four years taking calls, training new hires, and managing agents in a large-scale US contact center - similar to those run by many Voiance clients. [...]
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Three Ways Property & Casualty Carriers Handle Non-English Calls - and What to Do Instead

Prior to joining the team at Voiance, I spent four years handling claims for one of the nation’s top five property and casualty insurers. I partnered with executives and company attorneys [...]
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