ICYMI: Overcoming Language Barriers in Employee Communication

In 2016, Voiance collaborated with author and customer service speaker Jeff Toister. Jeff is the president of Toister Performance Solutions, Inc. and the author of Service Failure: The Real [...]
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Improve Your Contact Center's Metrics With Voiance

  We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language services would be a great addition to your contact center initiatives to improve [...]
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Comparing Customer Service: Which Country Takes the Best Care of Its Customers

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