HOW ADAPTING TO CHANGING DEMOGRAPHICS CAN BOOST BUSINESS

  Does your business provide multilingual support?
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IMPROVE YOUR CONTACT CENTER'S METRICS WITH VOIANCE

With 2018 coming to an end, it's time to evaluate your contact center’s metrics We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language [...]
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COMPARING CUSTOMER SERVICE: WHICH COUNTRY TAKES THE BEST CARE OF ITS CUSTOMERS?

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IS YOUR LANGUAGE SERVICES PROVIDER HELPING OR HURTING CUSTOMER SATISFACTION SCORES?

Could your choice of language services provider damage your customer satisfaction scores?
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HOW LONG SHOULD IT TAKE YOUR AGENTS TO REACH AN INTERPRETER?

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]
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Will Excelling at Multilingual Support Impact Contact Center Bottom Lines?

From Voiance's ICMI Whitepaper: "Research shows that the United States is one of the most linguistically diverse countries in the world with 80% of foreign-born Americans speaking a [...]
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3 TIPS FOR USING BILINGUAL AGENTS EFFECTIVELY IN CONTACT CENTERS

Voiance provides phone and video interpretation services to contact centers on a per-minute basis. Our clients appreciate the ability to pay for an interpreter only when they need one, [...]
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How Reliable is Your Multilingual Support Provider? Three Factors to Consider

Inefficient call routing, natural disasters, and other outages could prevent access to interpreters at critical moments. What would you do if your current multilingual support provider [...]
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Are Your Vendors Protecting Your Data? (And Why Should You Care?)

In 2017, US consumers and corporations learned that: A major credit bureau was hit with a cyberattack that compromised names, addresses, and Social Security numbers of 145 million people A [...]
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Multilingual Support for Contact Centers: Five Characteristics of a Qualified, Professional Interpreter

  With 65 million US residents speaking a language other than English at home, many forward-thinking contact center leaders have recognized their need for multilingual support – that is, [...]
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