ICYMI: Overcoming Language Barriers in Employee Communication

In 2016, Voiance collaborated with author and customer service speaker Jeff Toister. Jeff is the president of Toister Performance Solutions, Inc. and the author of Service Failure: The Real [...]
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The Business Case for Supporting Non-English Speaking Customers In-Language

Contact center leadership considering professional interpretation and translation services sometimes ask us whether the investment is worthwhile. We created our E-book, The Business Case [...]
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How Adapting to Changing Demographics Can Boost Business

  Does your business provide multilingual support?
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Improve Your Contact Center's Metrics With Voiance

  We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language services would be a great addition to your contact center initiatives to improve [...]
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Comparing Customer Service: Which Country Takes the Best Care of Its Customers

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Is Your Language Services Provider Helping or Hurting Customer Satisfaction Scores?

Could your choice of language services provider damage your customer satisfaction scores?
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How Long Should It Take Your Agents to Reach an Interpreter

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]
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Will Excelling at Multilingual Support Impact Contact Center Bottom Lines?

From Voiance's ICMI Whitepaper: "Research shows that the United States is one of the most linguistically diverse countries in the world with 80% of foreign-born Americans speaking a [...]
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Three Tips For Using Bilingual Agents Effectively in Contact Centers

Voiance provides phone and video interpretation services to contact centers on a per-minute basis. Our clients appreciate the ability to pay for an interpreter only when they need one, [...]
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How Reliable is Your Multilingual Support Provider? Three Factors to Consider

Inefficient call routing, natural disasters, and other outages could prevent access to interpreters at critical moments. What would you do if your current multilingual support provider [...]
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