Are You Getting Your Money's Worth With Your Language Services Provider?

There are third-party expenses for running any business, such as telecom, electricity, and language services. But that doesn’t mean that you should consider these vendors as just another [...]
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How Adapting to Changing Demographics Can Boost Business

  Does your business provide multilingual support?
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Improve Your Contact Center's Metrics With Voiance

With 2018 coming to an end, it's time to evaluate your contact center’s metrics We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language [...]
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Will Excelling at Multilingual Support Impact Contact Center Bottom Lines?

From Voiance's ICMI Whitepaper: "Research shows that the United States is one of the most linguistically diverse countries in the world with 80% of foreign-born Americans speaking a [...]
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Three Risk Factors For Vendor Overbilling (And How Contact Centers Can Avoid It)

Are you confident your contact center is paying vendors only what you owe? Large contact centers tend to outsource processes (including multilingual support) to outside vendors. It's [...]
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