The Business Case for Supporting Non-English Speaking Customers In-Language

Contact center leadership considering professional interpretation and translation services sometimes ask us whether the investment is worthwhile. We created our E-book, The Business Case [...]
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Improve Your Contact Center's Metrics With Voiance

With 2018 coming to an end, it's time to evaluate your contact center’s metrics We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language [...]
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