HOW LONG SHOULD IT TAKE YOUR AGENTS TO REACH AN INTERPRETER?

In a contact center environment, Average Handle Time (AHT) is king. Centers operate on tight margins, necessitating that every call be handled efficiently to keep the queue clear. Today, [...]
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Three Ways Voiance Helped Improve Sarpy County PSAP's Interpretation Experience

In September 2016, the Sarpy Consolidated Emergency Communications Center, which serves all of Sarpy County Nebraska, made the switch Voiance for multilingual support after receiving a [...]
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HOW TO GET YOUR AGENTS OBSESSED WITH SERVICE (PT. 2) | WEBINAR Q&A

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]
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HOW TO GET YOUR AGENTS OBSESSED WITH SERVICE (PT. 1) | WEBINAR Q&A

Voiance recently hosted a webinar with author and customer service advocate Jeff Toister. He shared information found in his recent book, The Service Culture Handbook, on how contact center [...]
Read More