Jeff Toister

Recent Posts

COMPARING CUSTOMER SERVICE: WHICH COUNTRY TAKES THE BEST CARE OF ITS CUSTOMERS?

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OVERCOMING LANGUAGE BARRIERS IN EMPLOYEE COMMUNICATION

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Which Country Offers the Best Customer Service?

Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Jeff is a customer service expert with more than 20 [...]
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THREE QUICK TIPS TO AVOID HARMFUL MISUNDERSTANDINGS: OVERCOMING THE LANGUAGE BARRIER

The contact center agent tried to suppress a laugh.
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