Jeff Toister

Customer service expert and experienced author and presenter.

Recent Posts

ICYMI: Overcoming Language Barriers in Employee Communication

In 2016, Voiance collaborated with author and customer service speaker Jeff Toister. Jeff is the president of Toister Performance Solutions, Inc. and the author of Service Failure: The Real [...]
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Which Country Offers the Best Customer Services?

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OVERCOMING LANGUAGE BARRIERS IN EMPLOYEE COMMUNICATION

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Which Country Offers the Best Customer Service?

Jeff Toister is the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Jeff is a customer service expert with more than 20 [...]
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Avoiding Harmful Misunderstandings by Overcoming Language Barriers

The contact center agent tried to suppress a laugh.
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