The International Customer Management Institute (ICMI) announced Voiance Language Services as a finalist for its 2014 Global Contact Center Awards in the Best Use of an Emerging Channel category for the company’s innovative Video Remote Interpretation service.
Voiance’s Video Remote Interpretation (VRI) enables both public and private organization to access highly-trained interpreters over video within second. Handling video calls within the company’s multiple interpreter contact centers, Voiance supports client requests for over 20 languages, including American Sign Language.
“We are honored to be recognized along with other cutting-edge contact centers that have added new and challenging channels,” said Jeremy Woan, Chairman and CEO of Voiance. “This was an innovative model: staffing interpreters in dozens of languages within US contact centers and building a technology platform that seamlessly integrated voice and video calls. Our position as a Finalist testifies to the innovative effort and hard work our IT, operations, and interpreter employees.”
Voiance’s parent company recently announced the addition of its newest interpreter contact center in Houston, Texas. At over 60,000 square feet, the new center is the largest yet and will house more VRI interpreters.
“It’s always so exciting to see the passion that our community has for the contact center and customer service,” said Sarah Stealey Reed, ICMI’s content director and the head of judges for the 2014 ICMI Global Contact Center Award Selection Committee. “It’s one thing to say that you are dedicated to the customer experience, but it’s entirely another to prove it. Our finalists this year have absolutely proven themselves to be shining examples of exemplary support and leadership in the contact center industry.”
Winners will be announced at the Annual Global Contact Center Awards Dinner on May 7th in San Diego.
Voiance Language Services, LLC is a leading Phone Interpretation provider to contact centers. Operating a network of secure interpreter contact centers with over 1,500 seats, Voiance offers 24/7 Phone Interpretation in over 200 languages, Translation and Localization in over 100 Languages, and Video Remote Interpretation. Voiance’s parent company CyraCom International, Inc. has been in business since 1995 and is the largest provider of Phone Interpretation with operations solely in the United States.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.
ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.