WORKING WITH THE DEAF AND HARD OF HEARING COMMUNITY - THE IMPORTANCE OF CERTIFIED TRAINED INTERPRETERS

Approximately one million people in the US are functionally deaf, and nearly 10 million people are hard of hearing. What does that mean for your organization? 
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Three Ways Voiance’s Phone Interpretation For BPOs Can  Benefit Your Organization

BPO providers offering contact center support handle hundreds or thousands of phone calls a day on for their clients. And with nearly 60 million US residents preferring a language other [...]
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ARE YOU GETTING YOUR MONEY'S WORTH WITH YOUR LANGUAGE SERVICES PROVIDER?

There are third-party expenses for running any business, such as telecom, electricity, and language services. But that doesn’t mean that you should consider these vendors as just another [...]
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Three Reasons Professional TRANSLATION AND LOCALIZATION For Video Game Development Matters

Video games are all about immersion. You can have the most compelling story line, beautifully rendered graphics, and well-crafted characters - but all that authenticity can easily fall [...]
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The Business Case for Supporting Non-English Speaking Customers In-Language

Contact center leadership considering professional interpretation and translation services sometimes ask us whether the investment is worthwhile. We created our E-book, The Business Case [...]
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Voiance: Quick Connections to Qualified Interpreters for State and Local Agencies

State and local agencies understand the need for language interpretation and document translation: They need to communicate with all residents, not just those who can read English and speak [...]
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HOW ADAPTING TO CHANGING DEMOGRAPHICS CAN BOOST BUSINESS

  Does your business provide multilingual support?
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IMPROVE YOUR CONTACT CENTER'S METRICS WITH VOIANCE

With 2018 coming to an end, it's time to evaluate your contact center’s metrics We know contact centers rely heavily on their key performance indicators (KPIs); that's why our language [...]
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COMPARING CUSTOMER SERVICE: WHICH COUNTRY TAKES THE BEST CARE OF ITS CUSTOMERS?

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WHAT MAKES VOIANCE STAND OUT (AND HOW THAT BENEFITS YOUR BUSINESS)

Service providers are legally obligated to protect their clients’ data. This extends to choosing which language services provider that they use, since interpreters participate in [...]
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