What Does It Take to be a Qualified, Professional Interpreter? (Part 2)

In our last post, we covered the substantial language skills and ability for listening and recall it takes to serve as a professional, qualified interpreter.  Today, let's take a look at [...]
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What Does It Take to be a Qualified, Professional Interpreter? (Part 1)

What does it take to be a great interpreter? According to the US Census Bureau, nearly 31 million US residents speak both English and another language "very well" - that's roughly 10% of [...]
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Industry Standards and Beyond: Translation Methods and Tools

In previous translation-industry-themed blog posts (one and two), we covered the standard qualifications for providers and translator vetting in the industry. This time we want to dive into [...]
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Helping Agents Use Phone Interpretation Effectively (Part 2)

Are your agents using multilingual support, including phone interpretation, in the most effective way possible? In Part One of this series, we shared four tips from Voiance designed to help [...]
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Industry Standards and Beyond: Essentials of Translator Vetting

We've previously covered the qualifications that most reputable translation providers hold. Now that we know what to look for when it comes to the provider, how can we be sure that the [...]
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Helping Your Agents Use Phone Interpretation Effectively (Part 1)

Are your agents using multilingual support, including phone interpretation, in the most effective way possible? This is a question many contact center leaders - despite having made the [...]
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The Case for Human Translators in 2019

The following is a guest post coauthored by Voiance Translation and Localization Consultant Alejandro Sanchez de Los Reyes:
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Translation Industry Standards: Qualifications Providers Should Hold

Choosing a translation company can be hard – especially if you are unfamiliar with the ins and outs of the industry. For example, what do certain features and qualifications mean, and which [...]
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ICYMI: Overcoming Language Barriers in Employee Communication

In 2016, Voiance collaborated with author and customer service speaker Jeff Toister. Jeff is the president of Toister Performance Solutions, Inc. and the author of Service Failure: The Real [...]
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Voiance: Texas DIR-Contracted Interpretation and Translation Solutions

Government agencies in Texas understand the need for language interpretation and document translation as part of their day-to-day operations. After all, they serve and communicate [...]
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