Improving Agent Experience by Improving Multilingual Support | Contact Center Priorities 2018

Improving their agents’ work experience is a goal for many contact center leaders heading into 2018.
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Reducing Customer Friction | Contact Center Priorities 2018

Making the customer experience run smoothly from start to finish is the number-one priority of US contact center leaders in 2018.
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Changing US Demographics: What US Companies Should Expect by 2060

US demographics - both in terms of racial and linguistic makeup - will shift significantly over the next forty years in ways that impact virtually every seller of goods and services to the [...]
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Three Ways Contact Centers Can Boost Performance By Offering Self-Service in Multiple Languages

We recently wrote about the ways in which contact centers that commit to making online resources and self-service channels available to non-English speaking customers may reap both [...]
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Four Ways Quality Multilingual Support Impacts PSAP Performance

Is your language service provider just a vendor, or does it act as a partner to your PSAP’s success?
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Financial Institutions | Three (More) Benefits of Translating Online Resources

Our last post for financial institutions focused on the potential revenue and customer satisfaction advantages available to banks and credit unions that invest in making their online [...]
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Five Reasons For Insurance Carriers to Translate Web Resources (Pt 2)

In our last post, we discussed the ways in which translating online resources into commonly-spoken non-English languages may help insurance carriers increase their online sales and revenue, [...]
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How Translating Self-Service Channels Can Improve Contact Center Revenue and Customer Satisfaction

Is your contact center equipping non-English speaking customers to help themselves?
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Two Ways Financial Institutions Can Benefit From Translating Online Resources

Are your self-service channels available in the non-English languages your customers prefer?  According to the latest US census, 1 in 10 US residents speaking English “less than very well,” [...]
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Five Reasons For Insurance Carriers to Translate Web Resources (Pt 1)

“Para Español, oprima dos.” With 1 in 10 US residents speaking English “less than very well,” and demographic trends predicting a more multilingual population in the future, most US [...]
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